The e-Khidmat Markaz is a Punjab government one-window center that brings many public services together under one roof. This guide explains what it is, the services it offers, the documents you need, and how to track your application online.

Instead of running between several offices for a domicile, a certificate, or other paperwork, you can apply at a single counter, get a token, and follow the status online. It is designed to make everyday government services faster and less confusing.

What is the e-Khidmat Markaz?

The e-Khidmat Markaz is a facilitation center run by the Punjab government where several departments sit together in one building. A citizen submits an application at one window, pays the official fee, and receives a token. The application is then processed by the relevant department, and the finished document is issued back through the same center. You can find official information at ekhidmat.punjab.gov.pk.

The idea is simple: one place, one queue, one receipt — instead of visiting many offices for one document.

At the e-Khidmat Markaz you apply at one window and track your token online.

e-Khidmat Markaz services

The services offered can vary by district, but they commonly include:

  • Domicile certificate
  • Birth, death, and marriage certificate services
  • Character certificate
  • Support for other documents and departmental services

The exact list can change over time and differs between districts, so check the current services for your district on the official portal or at your nearest markaz.

Documents you usually need

Requirements depend on the service, but for most applications keep these ready:

  • Your CNIC (or B-Form for a child)
  • Any supporting documents for that service (for example, proof of residence for a domicile)
  • The official fee, paid through the challan or payment method shown

Because each service has its own requirement, confirm the exact document list for your service before you go, so you do not have to make a second trip.

How to apply, step by step

  1. Visit your nearest e-Khidmat Markaz (or the official portal for online services).
  2. Tell the counter which service you need and submit your application form.
  3. Attach your documents and pay the official fee.
  4. Collect your token / receipt — this has the number you use to track and to collect the document.

How to track your application

When you apply, your receipt shows a token or application number. Use it to check your status:

Keep the receipt safe. You need the token both to check the status and to collect your finished document. If a service is delayed and you get no update, you can raise a complaint on the Pakistan Citizen’s Portal.

Stay safe from fraud

  • Use only the official portal ekhidmat.punjab.gov.pk and the official markaz counters.
  • Pay only the official fee through the proper channel, and always keep your receipt.
  • Never share your OTP or password, and ignore any “agent” who asks for extra money to speed things up.

GoPunjab is an independent information website; we cannot issue documents or process your application. We only explain how the process works so you can apply correctly.

The e-Khidmat Markaz is your gateway to several documents. Read our detailed guides on the Punjab domicile online and the birth certificate online in Punjab. For a Family Registration Certificate, see NADRA FRC online. You can also try our free eligibility checker to see which welfare programs may fit your household.